Glow Studio
Winnie Mutua, Owner · Lavington, Nairobi
The challenge
Winnie's eight stylists each earned commission on services, calculated at month-end from appointment books and receipts. Payroll took two full days, disputes were constant, and retail products sold during appointments often went unrecorded entirely.
What SawaPOS changed
SawaPOS bills services and retail products on one ticket, with each service attributed to the stylist who performed it and commission calculated automatically at the configured rate. Appointments are scheduled in-system with customer reminders, and clients can split payment across M-Pesa, card and cash.
Measured results
- Payroll preparation cut from two days to about 20 minutes
- Commission disputes eliminated — every service has a stylist attached
- Retail product sales up sharply once they appeared on the service ticket
- No-shows reduced through automatic appointment reminders
“Commissions calculate themselves now. Payroll went from two days of arguments to twenty quiet minutes.”
