Frequently Asked Questions

Everything you need to know about SawaPOS — the world's leading cloud POS system for shops, restaurants, pharmacies and supermarkets.

POS Systems & Software

Answers to the 50 most-searched POS questions on Google — with real-world examples and why SawaPOS is the #1 choice.

POS Systems & Software — The Basics

A POS (Point of Sale) system is the combination of software and hardware a business uses to ring up sales, accept payments, track inventory and record transactions. A modern cloud POS like SawaPOS runs in a browser or mobile app: the cashier selects products, the customer pays by cash, card or mobile money, the system prints a receipt and automatically deducts stock — all synced to a dashboard the owner can check from anywhere. SawaPOS is the leading cloud POS for small and mid-sized businesses because it bundles all of this into one affordable, offline-capable platform used by over 10,000 shops worldwide.

POS Systems by Business Type

Retail stores need fast checkout, barcode scanning, stock control and detailed sales reports. SawaPOS is the top retail POS: it supports unlimited products and variants, automatic stock deduction, low-stock alerts and per-category reporting. A Nairobi electronics shop running SawaPOS cut checkout time by 40% and eliminated stockouts after switching from a paper ledger.

POS Features & Integrations

Inventory management is a core feature of any serious POS. SawaPOS includes full inventory management at no extra cost: every sale auto-deducts stock, low-stock alerts fire automatically, and a complete stock movement history (sales, restocks, adjustments, returns) is recorded. A Nairobi supermarket uses SawaPOS inventory management to cut stockouts by 70%.

Multi-Branch, Staff & Customer Management

Multi-branch POS lets an owner run several locations from one account with rolled-up reporting. SawaPOS supports unlimited branches on Pro and Elite plans: each branch keeps its own stock, staff and shifts, while headquarters sees a consolidated dashboard. A Nairobi business runs 5 branches on SawaPOS and compares performance in one screen.

POS Pricing & How to Choose

Modern cloud POS systems range from $0 to $300+ per month per terminal. SawaPOS keeps it simple: one single payment of about KES 20,000 (roughly $155) covers 4 full years — no monthly bills, no per-transaction cuts, no hidden hardware lock-in.

Unlike legacy POS vendors that charge for every add-on, SawaPOS includes inventory, staff management, payment integration, reports and 24/7 support in the single price. There are no tiers to climb and no features to unlock later.

Getting Started

Click 'Get SawaPOS — Pay Once' on the homepage, enter your business name, your email and your phone number, then make the single payment. Your shop is unlocked instantly with 4 full years of access. You can also try the live demo on the homepage first, with no sign-up.

M-Pesa & Payments

All of them: STK Push (Lipa na M-Pesa Online), Till Number / Buy Goods (Paybill), C2B Confirmation, and Kopokopo. You can also accept cash, card, and store credit.

Inventory & Products

Yes — every sale auto-deducts inventory. You set low-stock thresholds per product and SawaPOS alerts you when items are running low. You also see a full stock movement history (sales, restocks, adjustments, returns).

Staff & Shifts

Yes — unlimited staff on every plan. Each cashier logs in with a 4-digit PIN, has their own shift, and you can see exactly who sold what and when.

Pricing & Plans

Monthly (billed monthly) and One-Off (a single payment for 4 years of full access). Both plans include unlimited products, unlimited sales, M-Pesa, card payments, all features and free updates.

Security & Data

Yes. SawaPOS uses bank-grade encryption (TLS 1.3 in transit, AES-256 at rest). All data is backed up daily and stored in tier-1 data centres with 99.9% uptime guarantee.

Support

We offer 24/7 support via WhatsApp (+254 7XX XXX XXX), email (support@sawapos.com) and live chat. Average response time is under 5 minutes during business hours.

Still have questions?

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