Precision Auto Garage
Stephen Muriithi, Owner · Industrial Area, Nairobi
The challenge
Stephen's mechanics pulled parts from the store without recording them, so jobs were invoiced from memory and the parts store never balanced. Labour was quoted verbally, customers disputed the final bill, and estimates were written on the back of receipts.
What SawaPOS changed
SawaPOS service orders track each vehicle from intake to completion with parts and labour as line items on one invoice. Parts issue against the job, so the store reconciles. Quotations are issued for approval and convert to invoices in one click, and vehicle history is retained per customer.
Measured results
- Parts leakage closed — every part is issued against a job
- Billing disputes eliminated with itemised parts and labour
- Estimates approved in writing before work begins
- Repeat service driven by full vehicle history
“Parts used to walk out of the store and off the invoice. Now every part lands on a job and the customer sees exactly what they are paying for.”