Kipchoge Fresh Supermarket
Faith Kipchoge, Managing Director · Eldoret
The challenge
With 4,200 SKUs across three aisles and two tills, Faith's supermarket had queues spilling into the car park every evening. Prices were keyed in by hand, so cashiers guessed on unlabelled stock and undercharged regularly. A quarterly stock-take routinely showed six-figure discrepancies with no way to tell where the loss began.
What SawaPOS changed
SawaPOS imported the full 4,200-SKU catalogue from Excel in one upload and generated barcodes for items that lacked them. Both tills now scan, so pricing is fixed at the product record rather than the cashier's memory. Every sale writes a stock movement, giving a running audit trail per product, and reorder points alert the buyer before fast movers run out.
Measured results
- Checkout throughput up 40% — evening queues cleared
- Pricing errors effectively eliminated once scanning replaced manual entry
- Stock variance traced to specific products and shifts, then closed out
- Out-of-stock incidents on fast movers down 65%
- A third till added in the same floor space, no extra software cost
“Before SawaPOS, stock-take was a fight. Now every item has a history — I can see what sold, what moved and who was on the till.”